With stiff competition from online retailers, brick-and-mortar pool and spa stores must compete on service and the total shopping experience. Delivering exceptional experience can be challenging; insufficient checkout resources at peak times lead to long lines, frustrated customers, and lost sales.
Raise yourself above the competition with RB Control Systems and RB Mobile Live Retail. Provide better and faster service to your customers with the retail Line Buster feature, or work the floor with inventory look ups and instant access to customer history and profiles.
Now, using a POS System designed specifically for pool and spa retailers, you can use a tablet, integrated magnetic strip reader, and pocket barcode scanner to complete sales transactions, process credit cards and email receipts.
Capitalize on this popular trend that many shoppers have grown to expect, and implement mobile shopping and check out in your pool and spa store in addition to your POS registers for a shopping experience that flows seamlessly.
Service technicians can go mobile with RB Control Systems and RB Service Pro so they have what they need to operate more efficiently than ever! It is easy to use in the field and is a big time saver back at the office.
View all Scheduled Jobs along with the Customer’s Information including equipment profile, job notes, directions and pictures on record. With RB Mobile Live you have immediate access to all updates done at the office, and the office is instantly updated with your work.
Go green and save time – eliminate service forms: Record your pool or spa water test results and any visible water problems, and test readings will automatically be recorded as a matter of permanent record in the RB customer module. RB Mobile Live will even calculate recommended dosages. Then, add job notes and select from an easy to use customized check list to record the service work performed. Add the parts and chemicals used directly to the Sales Order through the mobile device.
To take customer service to the next level, your service tech can email your customers a virtual door hanger to let them know they were there and the work that was performed.
To ensure you get paid, use a magnetic strip reader on your smartphone or tablet and take credit card payments at the job site, or give your customers the convenience of securely paying their bills online with a credit card using the RB Online Bill Pay feature.
Use the Inventory Look Up to check prices, quantities on hand in all warehouses, and reference all alternate part numbers. Do Physical Inventory in your truck by UPC code to always keep your inventory up to date.
Pool maintenance crews and service technicians can use the Time Clock on their mobile device to keep track of their hours. They can communicate with the store and office via RB Control Systems Inner Office Messaging to stay current on price increases, customer calls, internal procedures and when special order parts arrive.
RB Mobile Live offers Management Reports that keep you connected to your pool and spa business from your smartphone or tablet – anywhere, any time. View charts and figures of your booked and delivered sales, deposit totals, and employee work shifts company wide or per location. Choose to default your Mobile Live to the reports screen for instant access of the daily snapshot and from there you can select any date range desired.